Frequently Asked Questions

We've had a think about the questions people ask most often and here they are.  Feel free to contact us if you have any other questions about your holiday to the Brecon Beacons. 

Our details:

Mon - Fri 9:00am - 6:00pm
Saturday - 10:00am - 5:00pm
Sunday - 10:00am - 4:00pm

T: 01874 676446
E: enquiries@breconcottages.com

What time is the office open?

Our office hours are: Monday to Friday - 9am - 6pm Saturday - 10am - 5pm Sunday - 10am - 4pm. If you're holiday hunting outside those hours you can book online anytime or email or leave a message as we check messages regularly 7 days a week, or use the contact form below.

When can I check in?

Check in is normally around 3.30pm, the exact time will be stated on the property details page in the ‘useful information’ section, and also in the email sent out to you after you’ve paid your balance. If you would like an early check in, contact the owner, who may, on occasion, be able to manage that.

When do I need to check out?

Check out is normally at 10.30am, the the exact time will be stated on the property details page in the ‘useful information’ section, and also in the email sent out to you after you’ve paid your balance. If you would like a late check out, contact the owner, who may, on occasion, be able to manage that.

Can I bring my pet?

Many of our properties welcome pets for just £20 per week or short break. Search online for pet friendly properties. Any visitor bringing a pet to a cottage that is not pet friendly will be requested to vacate the property immediately.

What is network coverage like for mobile phones?

It can be quite poor. EE currently provides the widest coverage although this is not complete.

Is there WIFI in my cottage?

There is WIFI in most of the cottages, it's stated on the property descriptions in the useful information. However, it's worth noting that the speed is often slower here than in urban areas.

When will I receive the address and any directions to the property I have booked?

You will receive the full address and travel details when the balance payment/ security deposit has been received.

Do the cottages provide welcome packs?

Not all of the cottages provide welcome packs as it can depend on what arrangements the owner has made with their caretaker/cleaner. If this is important to you please feel free to contact us for more info.

Are general supplies provided?

Essentially you have booked a self catering holiday so be prepared to bring all items that you think you may need including toiletries, cleaning materials, food and drink. Some owners provide basic supplies although it is not guaranteed at every property.