This is an unprecedented situation, and we’re all trying to do our best. As a local agency, we need to try to work in the interest of our customers, owners and our staff.
We have provided as much info as possible in our FAQs below to help with different scenarios, these contain all the general information and instructions that our team would be able to give if you were to contact them.
If, after reading this, you still need to contact us please email us, as we are inundated with calls.
Mon - Fri 9:00am - 6:00pm
Saturday - 10:00am - 5:00pm
Sunday - 10:00am - 4:00pm
T: 01874 676446
You can book your holiday with confidence. If you are unable to travel as a result of Government advice, a track and trace restriction on your travel or because you or anyone in your party is suffering symptoms of Covid19, we will transfer your holiday or offer a refund.
In line with the latest government advice, we are transferring all holidays before 13th July to a later date, or cancelling and refunding the customer.
If you’d like to amend your booking, email us. Many of our owners are happy to rearrange the bookings. We won't charge a fee for amending the booking, but you may need to pay if there's a difference in the price of the holiday. If you need to cancel, we will refund the cost of the booking.
In the first instance you should follow the government advice government advice here: https://www.nhs.uk/conditions/coronavirus-covid-19/. If the symptoms are Coronavirus related, contact the property owner before you leave the property so that we can make arrangements.